FAQ

Find answers to our most asked questions here

The App

Is bSafe compatible with any type of phone?
In order to install the app, you and your guardians need to have an iPhone (iOS version 6.1 or above) or an Android phone (Android version 2.3 or above).  

Do bSafe work on Ipads and other tablets?
Yes, as long as your tablet has access to internet data.    

Does it cost anything to use bSafe?
There are two different versions of bSafe to choose from;  free and premium.

The free version allows you to follow your contacts as a guardian and, in case of an emergency, you can purchase a 24h premium subscription for $0.25 and get access to all features.

If you want access to all features, you need bSafe’s premium version. We offer a weekly, monthly, or yearly premium subscription for $0.5/week,  $2/month, or  $20/year.  The app also demands access to internet data and the costs for this depends on your personal cell phone plan

Does bSafe work all over the world?
bSafe will protect you in any country you are in. We recommend you to check with your service provider for texts, calls, and data fees before using bSafe abroad. Like all other location-based apps, bSafe requires access to internet data.

When I am using bSafe, my screen does not lock itself automatically after a while. Why is that? Since bSafe is built for emergency situations, the screen does not lock itself. When you open the bSafe app, it continues to stay active in order for the security features to remain easily accessible.

My account

How do I change my account phone number?
All you need to do to change your account phone number is to email us your current and desired account phone number at support@getbsafe.com. Once we have changed your number, you have to log out from bSafe and login with your new number. Note that your guardians might see two entries from you (one with the new correct number and a pending one with the old number). They can simply delete the pending one.

How do I reset my password?
If you are logged out of the app and have forgotten your password, you just have to tap “Login without Facebook”, enter your mobile number, and tap the “Forgot Your Password” link. An email with a new password will then immediately be sent to you. If you are logged in and want to change your password to a new one, you just have to tap the menu on the top left, tap on My Profile, tap the password field, and enter a new password.

What type of data does bSafe store?
bSafe stores data to provide proof of evidence for our users. The following data is available for you to access and share:

  1. Location data from the active period of your alarm
  2. Timestamp
  3.  Video and voice recording

Guardians

How do I add someone as a guardian?
In order to add a new contact as a guardian, you have to press the guardian symbol in the upper right corner. Once you have pressed the symbol, you just have to press the “add a new contact button” and add whomever you would like.                                                           

How many guardians can I add?
You are welcome to add as many as you like. It does not cost anything to add guardians to our app, so we recommend you to take the opportunity and add contacts for when you are at your workplace, in school, and anywhere else.

How do I delete a guardian?
You can easily delete a guardian whenever you want to. Simply click on the specific contact you want to delete and tap on remove.

I invited someone to become a guardian but the invitation is still pending. What do I do?
Simply tap on their profile icon on the “my contacts” list. You will then be given the option to remind him/her to accept your request.

Do my guardians need a premium subscription?
No, they do not have to have a premium subscription to see and follow you in the app. Although, in case they would like to use bSafe’s features, they have to start a subscription themselves. They can either choose to purchase a 24h subscription for $0.25 or subscribe to our premium subscription for $0.5/week,  $2/month, or  $20/year.

Subscription

How do I cancel my subscription?
You can cancel the subscription from Google Play or App Store.

For Google Play: Click Here

For App Store: Click Here

How do I delete my account?
All you need to do to delete your account and clear your information is to email us at  support@getbsafe.com.

Pricing

Does it cost anything to use bSafe?        
There are two different versions of bSafe to choose from;  free and premium.

The free version allows you to follow your contacts as a guardian and, in case of an emergency, you can purchase a 24h premium subscription for $0.25 and access all features.

If you want access to all features, you need to purchase bSafe’s premium version. We offer a weekly, monthly, or yearly premium subscription for $0.5/week,  $2/month, or  $20/year.  The app also demands access to internet data and the costs for this depends on your personal cell phone plan.

Do my guardians need a premium subscription?
No, they do not have to have a premium subscription to see and follow you in the app. Although, If they would like to use all of bSafe’s features they have to start a subscription themselves. They can either choose to purchase a 24h subscription for $0.25 or subscribe to our premium subscription for $0.5/week,  $2/month, or  $20/year.

Do you have a free trial period?
Yes. We offer a 30-day-trial period for all new users.

Do you offer subscriptions for companies as well?
Yes, we do. If you are interested in this and want to know more about our corporate services, you can email us at support@getbsafe.com.

Features

What kind of different features does the bSafe app offer?
– SOS alarm
– Live stream
– Fake Call
– Follow Me
– Timer Alarm
– Voice activation

SOS Alarm

Who gets notified when I activate the SOS alarm?
Your chosen guardians will get a notification once you activate the alarm.

Are all of my bSafe guardians alerted when I activate the SOS alarm?
Yes. Once you activate the alarm, all of your guardians will be notified immediately and have live access to your location. Your primary guardian will receive a call and your other guardians will receive a text message.

Can I mute the siren that goes off when I activate the SOS alarm?
If you want to activate your alarm quietly, you can simply mute the alarm by tapping the sound icon on the bSafe home screen.

Do any emergency services get notified when I activate the SOS alarm?
No, your designated guardians are the only ones being notified.                              

How can I make sure that other people do not cancel the SOS alarm?
You can ensure that your safety stays in your own control by setting a pin code. If you activate the pin protection (can be found in the alarm settings), your selected 4-digit pin-code will be required to deactivate the alarm and to turn off the Follow Me function.

Can I customize the SOS alarm?
Yes. You can view all your options in the alarm settings. You can add a private pin code to prevent your alarm from being deactivated by anyone else but you and even specify how long your alarm will take to activate after you tap the SOS button.

Is there a way for me to access the SOS alarm even when my phone is not in my hands?
If you do not have access to your phone, you can use the Follow Me function with Timer Mode to make sure that the alarm is auto-triggered after a specific period of time. You can also activate the alarm by using the Voice Activation function.

Follow me Function

How does the Follow Me function work?
Click here to learn more

How do I know which guardians are following me?

As soon as your guardians accept the Follow Me requests, their icons will show up on the top section of your home screen. A sound will also be played to alert you that they have entered your map.

What is Follow Me with Timer?
Follow Me with Timer will follow you for a defined period of time. bSafe will track your movements continuously, and the alarm will automatically be triggered if you do not check in on time. bSafe will remind you when your chosen period of time is running out. The Timer Mode is an effective way to alert your friends automatically after a duration of time, without alerting them with the live Follow Me invitation during late nights and early mornings.

Is it possible to change the Follow Me with Timer once it has started?
Yes, just hit stop on your current timer and tap update to set a new time.

Can I turn off the Follow Me function whenever I want?
Yes. You can turn off your location sharing any time by tapping the GPS button on the bSafe home screen.

Voice activation

How does the Voice Activation function work?

Click here to learn more

Can I choose my own phrase for the Voice Activation function?
Yes. There is a list of 20+ phrases to choose from.

Can I deactivate the Voice Activation function?
Yes. You can deactivate the Voice Activation function any time by tapping the microphone button on the bSafe home screen.

Fake Call

How does the Fake Call function work?
Click here to learn more

Once I have scheduled a Fake Call, do I have to stay in the app for the function to work, or can I lock my screen?
You can lock your screen and place your phone in your pocket, purse, or wherever you want. The alarm will still go off after your chosen time period.

If my phone is on mute, will I still be able to hear my ring signal?
Yes, you will be able to hear the ring tone regardless of if your phone is on mute or not.

Recording

How does the Recording function work?
Click here to learn more

Will bSafe automatically save the recorded material to my phone?
Yes. When the SOS alarm is activated, your phone will automatically start to record both audio and video. The recorded files will be sent to yourself and to your guardian’s cell phones.

Timer Alarm

How does the Timer Alarm function work?
All you have to do as a user is to define how long you want bSafe to follow you. If you have not checked in during the specific time, bSafe’s alarm will automatically be triggered and will alert your chosen guardians.