Is bSafe You compatible with all phones?
You and your guardians need to have an iPhone (iOS version 6.1 or above) or an Android phone (Android version 2.3 or above) to install the app.
Does it cost anything to use bSafe You?
Nope! All features are free. bSafe You will use some data when using maps, and it contacts Guardians through call and text when using the alarm. The costs for this depend on your carrier plan.
How do I change my account phone number?
All you need to do is email us your current and desired account phone numbers at firstname.lastname@example.org. Once we have changed the number, you logout of bSafe, if logged in, and login with your new number.
Note that your friends might see two entries for you now: one with the new correct number and a pending one with the old number. They can simply delete the pending one.
Does bSafe work all over the world?
bSafe You has you covered in all countries. We recommend that you check with your service provider for SMS, calling and data fees before using bSafe abroad. bSafe You, like all other location-based apps, will require data to work.
Can I register for bSafe You without connecting my Facebook account?
Yes, simply open the app and tap “Login without Facebook” to register with bSafe without connecting your Facebook account.
How do I reset my password?
If you are logged out of the app and have forgotten your password: tap Login without Facebook, enter your mobile number, and tap the Forgot Your Password link. An email will be sent to you with a randomly generated password. If you are logged in and want to change your password: tap on menu drawer on the top left, tap on My Profile, tap the Password field, and enter your new password.
Please don’t hesitate contacting support if you have any questions or feedback , or if you have any difficulties using bSafe. We will try to answer you promptly!